Today’s healthcare providers grapple with the challenge of not only providing outstanding patient care, but also meeting a host of regulatory and compliance requirements. These demands, if not met, can bring on a host of undesirable outcomes, the least of which is poor patient relations.
Moreover, penalties can be assessed by the CMS to Medicare payments to hospital groups and physician practices if they are not providing their patients with electronic health-records (EHR) in 2015.
Aside for the need to meet certain HIPPA requirements, the healthcare community understands the importance of continuity of sharing patient information during the progression from admittance to discharge.
For the same reasons that businesses use CRM software to better manage customer relations, the healthcare sector seeks to improve its operations.
In the past, such efforts were thwarted by the existence of various silos of data residing on many, many non-integrated programs. With multiple programs to perform daily tasks, the chances for inaccurate entries were many because of non-automated procedures to populate the entire database when appropriate. Not so with Microsoft Dynamics CRM in the healthcare industry.
Microsoft Dynamics and Patient Satisfaction…
It’s always the simple things that can affect patient relationships. And it can start with when the patient is admitted. What is routine becomes memorable for the patient: transfers are professionally managed as are any referrals.
Costs can be reduced when “customized workflows” are implemented, allowing for the opportunity for improved patient care.
The Dynamics CRM platform can develop and manage the recruitment efforts of physicians and other professionals. The platform provides automated follow-up tasks while tracking responses from a list of candidates.
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